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Designing for the Staff Experience

  • GARY McCARTNEY
  • Feb 4, 2020
  • 1 min read

Updated: Aug 18, 2020

In physical stores, a memorable service experience depends on an engaged, enabled and empowered team. Your own people spend a lot more time in store than your customers do, and they do it every working day.


Creating the right store environments creates new roles for your staff: they become consultants, events organisers, hosts and facilitators. By designing an environment that’s easy, efficient and fun for your team to work in, we automatically create a better customer experience.


Creating a better customer experience

pic: bp, Kingsway, South Melbourne

 
 
 

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